How to Check an ID Document at the Insurance Desk
A step-by-step method to check identity documents in insurance: what to collect, what to look at, how to spot a mismatch, and what to record.
Articles
Practical guides from the InsureSkills team: the situations the job throws at you and what to do about them, in plain English.
Single-Premium Life Insurance Money Laundering Flags
The warning signs of money laundering on single-premium, savings and investment-linked policies, and what a life agent should do when one appears.
Best Insurance Compliance Training Apps
Choosing insurance compliance training apps for your team or yourself? What to check before you pick one, from lesson length to manager progress views.
Best AML Training for Insurance Agents
What the best AML training for insurance agents has to cover, the kinds of options on offer, and how to judge them before you choose.
Data Protection for Insurance Staff: The Everyday Guide
Data protection for insurance staff made practical: what counts as personal data, who may see a file, what to do on a call, and how to report a breach.
Ethena Insurance AML Training Alternative
Weighing an Ethena insurance AML training alternative? Compare its full course with five-minute lessons built for insurance agents, claims and service teams.
Fair Treatment of Customers: A Working Guide
What fair treatment of customers means in insurance, shown through daily decisions in sales, service, renewals and claims, with plain examples you can use.
ICA Certificate in AML vs InsureSkills
Is the ICA Certificate in AML worth it for your insurance job? A fair look at what a qualification gives you and what daily practice lessons add.
Handling Insurance Complaints: The Frontline Guide
How insurance complaints handling works from the first call to the final response: what counts, how to log it, how to resolve it and learn from it.
Insurance Fraud Detection: A Guide for Frontline Staff
How insurance fraud detection works at the desk: the fraud you will meet at application and claim, the red flags that matter, and how to refer without accusing.
Know Your Customer in Insurance: The Frontline Guide
What know your customer means in insurance, who counts as the customer, when to check, and how to run each check at the desk without losing the sale.
KYC360 Academy Alternative for Insurance Teams
Looking at KYC360 Academy for your team? See what it offers, where insurance frontline staff may want something shorter, and how to choose.
LIMRA AML Training Alternative for Insurance Teams
Looking for a LIMRA AML training alternative? See what the annual course does well, where daily practice falls short, and how five-minute lessons fill the gap.
How Money Laundering Works Through Insurance
How criminals clean money through policies, which money laundering insurance red flags to watch in each product, and what to do when you see one.
Records, Audits and Leading a Compliant Team
What an insurer must record, how to write records that survive an audit, and how a team leader keeps a team compliant without tick-box training.
RegEd AML Training Alternative
A RegEd AML training alternative for producers and agency teams: what the shared platform covers, what it leaves out, and what five-minute lessons add.
Sanctions and PEP Screening for Insurance Staff
A plain guide to sanctions screening in insurance: what sanctions are, when to screen, how to work a hit, and how to handle a politically exposed person.
WebCE AML Course Alternative for Insurance Staff
A WebCE AML course alternative for licensed agents: what continuing education is for, where it stops, and how five-minute lessons build everyday skill.